Refund policy

From pipleo.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 30 natural days. This term will expire on the 30 natural days of the day the product has been received by the customer. Our customers have the right to return the product or receive a refund according to these conditions:

1) DEFECTIVE PRODUCT OR ORDER

In the unfortunate event that the product is defective. (Its clearly broken and unusable)
The product received is totally different from the order. (Requested Product A Received Product B)
The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customers have the right to receive a new product depending on the product availability. In case the product is not available, the customer will be refunded.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

The selected size does not fit the customer's measurements.
Customers simply want a change for another product or to return it.
Patterns have some variations according to the picture.
The color is slightly different from the picture.
Material quality is not exactly what the customer wants.
We may choose to make a refund of 25% of the value of the product.

3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

Refund requests will be accepted by email and chat.
No refund requests will be accepted after 30 natural days for any reason.
Return shipping costs are the customer's responsibility.
Refunds can take between 12 to 20 days to be reflected on your statement
We will only refund to the original payment method used by the customer.
Refunds or Changes will be executed once we receive the tracking number from the customer as a guarantee.
Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
Please note that custom-made products cannot be returned for a refund.

please contact us at support@pipleo.comt with your name and order number, and we will look into it for you

4) BUYER PROTECTION - Our customers have the right to receive a full refund if the product won't be delivered after 30 days.